Privacy Policy
Man with Van West Brompton Privacy Policy
This Privacy Policy explains how Man with Van West Brompton collects, uses, stores, and shares personal data in connection with our moving and transport services. It applies to all Man with Van West Brompton customers and prospective customers in the West Brompton area, as well as any individuals who contact us regarding our services.
We are committed to protecting your privacy and handling your personal data in a lawful, fair, and transparent manner in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.
1. Data Controller
The data controller is the Man with Van West Brompton service provider that determines the purposes and means of processing your personal data in connection with the services you request or receive. For the purposes of this Privacy Policy, references to we, us, or our mean Man with Van West Brompton.
2. Personal Data We Collect
We may collect and process the following categories of personal data about you when you enquire about, book, or use our services:
Identification and contact details, such as your name, address, service address, and general contact details required to communicate with you about your booking.
Service and booking information, such as details of the move or transport service you require, collection and delivery addresses, access instructions, preferred dates and times, and any special requirements relevant to the service.
Payment and transaction data, such as details relating to payments you make for our services and records of invoices, although full payment card details are normally handled by secure third party payment processors, not stored by us.
Communication data, such as information you provide in phone calls, messages, or written correspondence with us, including queries, feedback, and complaints.
Technical and usage data, such as basic information about how you interact with our website or online booking tools, including dates and times of access and pages viewed, where such data is collected.
3. How We Collect Your Data
We collect personal data directly from you when you contact us, request a quote, make a booking, use our services, or communicate with us by phone, online forms, or other contact methods.
We may also generate personal data in the course of providing services to you. This includes records of services carried out, service-related communications, and transaction records.
Where lawful and appropriate, we may receive personal data about you from third parties, such as referral partners or comparison platforms that you use to find moving services, and from payment service providers when you make a payment.
4. Purposes and Lawful Bases for Processing
We process your personal data only where we have a lawful basis under data protection law. Depending on the context, we may rely on the following lawful bases:
Performance of a contract: We process personal data to provide our services to you, including handling enquiries, issuing quotes, managing bookings, delivering moving services, and processing payments.
Compliance with legal obligations: We process certain data to comply with legal and regulatory requirements, such as maintaining financial and tax records, responding to lawful requests from authorities, and complying with health and safety obligations.
Legitimate interests: We may process personal data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This includes managing and improving our services, handling customer service and complaints, preventing fraud and misuse, and keeping basic service history for reference and dispute resolution.
Consent: In limited cases, where required by law or good practice, we may process data based on your consent. If we rely on consent, you have the right to withdraw it at any time, without affecting the lawfulness of processing before withdrawal.
5. How We Use Your Personal Data
We use your personal data for the following purposes:
To respond to your enquiries, provide quotes, and manage your bookings and service requests.
To plan, organise, and carry out moving and transport services, including contacting you about timings, addresses, and access arrangements.
To process payments, issue invoices and receipts, and maintain accurate financial records.
To communicate with you regarding changes to services, terms, or policies relevant to your booking or our services.
To manage our business operations, including internal administration, service quality monitoring, staff training, and dispute resolution.
To comply with applicable laws, regulations, and guidance, and to respond to lawful requests from authorities where required.
6. Data Retention
We will retain your personal data only for as long as is necessary for the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
In general, customer and booking records will be kept for a period aligned with applicable limitation periods for legal claims and mandatory retention periods for financial records. After this time, data that is no longer required will be securely deleted, anonymised, or otherwise rendered inaccessible.
The exact retention period may vary based on the nature of the data, the services provided, and legal obligations. We regularly review the personal data we hold and securely dispose of data that is no longer needed.
7. Data Processors and Third Party Recipients
We may share your personal data with third parties who act as data processors on our behalf. These processors are engaged under written contracts requiring them to process your data only in accordance with our instructions and to implement appropriate security measures.
Typical categories of processors may include payment service providers that process payments and refunds, IT and hosting providers that support our systems and data storage, and communication service providers that enable us to send service-related messages.
We may also share personal data with other independent third parties in certain circumstances, such as accountants and professional advisers, insurers and claims handlers in the event of an incident or dispute, and public authorities or law enforcement where we are legally required to do so.
We do not sell your personal data. We disclose only the minimum amount of information necessary for the relevant purpose.
8. International Data Transfers
Where possible, we seek to keep your personal data within the United Kingdom or the European Economic Area. If it is necessary for your data to be transferred to a country outside these areas, we will ensure that appropriate safeguards are in place to protect your personal data in accordance with data protection law, for example by using standard contractual clauses or ensuring that the recipient is subject to an adequate level of protection.
9. Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or damage. These measures may include access controls, secure storage practices, and internal policies designed to protect the confidentiality and integrity of data.
While we strive to use commercially acceptable means to protect your personal data, no method of transmission or storage is completely secure. We therefore cannot guarantee absolute security, but we do seek to maintain a level of security appropriate to the risk.
10. Your Data Protection Rights
Under data protection law, you have certain rights in relation to your personal data, subject to applicable conditions and exemptions. These rights include:
Right of access: You have the right to obtain confirmation of whether we process your personal data and to request a copy of the personal data we hold about you.
Right to rectification: You have the right to request the correction of inaccurate or incomplete personal data that we hold about you.
Right to erasure: In certain circumstances, you may request that we delete your personal data, for example where the data is no longer necessary for the purposes for which it was collected or where you have withdrawn consent and there is no other legal basis for processing.
Right to restriction of processing: You may request that we restrict the processing of your personal data in certain situations, such as where you contest the accuracy of the data or object to our processing.
Right to data portability: Where processing is based on consent or contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another controller.
Right to object: You have the right to object to certain types of processing, including processing based on our legitimate interests, on grounds relating to your particular situation.
Right to withdraw consent: Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time.
11. Exercising Your Rights and Complaints
If you wish to exercise any of your data protection rights or have questions about how we handle your personal data, you can contact us using the usual communication channels you use to arrange services with Man with Van West Brompton.
If you are not satisfied with our response or believe that we are processing your personal data in breach of data protection law, you have the right to lodge a complaint with the relevant data protection supervisory authority. In the United Kingdom, this is the Information Commissioner's Office.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data processing practices. Any updates will be made available through our usual communication channels or on any website we operate. We encourage you to review this Privacy Policy periodically to stay informed about how we process your personal data.
This Privacy Policy applies to all customers and prospective customers of Man with Van West Brompton in the West Brompton area and is intended to provide clear and transparent information about our data protection practices.
