Terms and Conditions
Man with Van West Brompton Terms and Conditions
These Terms and Conditions govern the provision of man and van, removal, and related services offered by Man with Van West Brompton. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.
1. Definitions
In these Terms and Conditions, the following definitions apply:
1.1 Customer means the individual, partnership, company or other entity booking or using our services.
1.2 Services means any removal, collection, delivery, man and van, packing, loading, unloading or related services provided by us.
1.3 Goods means any items, belongings, furniture, equipment, or other property handled, transported, stored, or otherwise dealt with by us in the course of providing the Services.
1.4 Booking means a confirmed request for Services accepted by us, whether made online or by any other method we permit from time to time.
1.5 Contract means the legally binding agreement between you and us for the provision of the Services, incorporating these Terms and Conditions.
2. Scope of Services
2.1 We provide man and van and removal services, including but not limited to domestic and commercial moves, furniture transport, small office relocations, and related loading and unloading within our usual operating area.
2.2 Any description of Services on our website or in promotional material is for general information only. The precise scope of work will be set out in your booking confirmation.
2.3 We reserve the right to refuse the carriage or handling of any Goods which, in our reasonable opinion, are unsafe, illegal, hazardous, excessively heavy, or likely to cause damage to persons, property, or other Goods.
3. Booking Process
3.1 Bookings may be made through the methods we make available from time to time, including online forms or other channels. All bookings are subject to availability and our acceptance.
3.2 When you request a booking, you must provide accurate and complete information, including addresses, access details, parking restrictions, the nature and quantity of Goods, and any special handling requirements.
3.3 A Booking will only be confirmed once we have accepted your request and, where applicable, received any required deposit or prepayment. Until then, any quote or indication of availability is not a binding offer.
3.4 You are responsible for ensuring that all details in the booking confirmation are correct. Any changes requested after confirmation may result in additional charges and cannot be guaranteed.
3.5 If access at either collection or delivery address is restricted, requires permits, or involves stairs, long carries, or other difficulties, you must inform us at the time of booking so that we can allocate suitable time, vehicles, and personnel.
4. Quotes and Pricing
4.1 Any quote provided is based on the information you supply at the time of enquiry. If this information is incomplete or inaccurate, we may adjust the price to reflect the actual work required.
4.2 Quotes may be given as a fixed price or on an hourly rate basis, as specified in your booking confirmation. Additional time, waiting periods, or unforeseen work may be charged at our prevailing rates.
4.3 We reserve the right to amend our prices at any time before confirming your booking. Once a booking is confirmed, price changes will only occur if the scope of work or circumstances materially change, or if you request additional services.
4.4 Additional charges may apply for congestion charges, tolls, parking fees, storage, packing materials, or special handling. These will be added to your final invoice where applicable.
5. Payments
5.1 Unless otherwise agreed in writing, payment for the Services is due either in advance or on completion of the work on the day of service.
5.2 We may require a deposit or full prepayment to secure your booking. Any such requirement will be notified to you during the booking process.
5.3 Payment methods accepted will be specified by us and may include card payments, bank transfer, or other methods we approve. Cash payments are accepted only where explicitly stated and must be made directly to our authorised representative.
5.4 If payment is not made when due, we reserve the right to suspend or withhold Services, retain Goods until payment is received, and charge interest on any overdue sums at the statutory rate, together with any reasonable costs incurred in recovering the debt.
5.5 In the case of business Customers, time for payment is of the essence. Failure to pay on time may result in immediate suspension of Services and may terminate any agreed credit arrangements.
6. Cancellations and Amendments
6.1 You may cancel or amend your booking by giving us notice within our stated cancellation periods. The applicable notice periods and charges will be communicated to you at the time of booking.
6.2 If you cancel within the free cancellation period, any payment made may be refunded, subject to any non-refundable charges we have incurred on your behalf, such as parking permits or third-party fees.
6.3 Cancellations made after the free cancellation period may incur a cancellation fee, which may be a fixed amount or a percentage of the quoted price, depending on the timing and nature of the booking.
6.4 If you are not present at the agreed time and location for collection, or if we are unable to proceed due to a lack of access, incorrect address details, or other circumstances within your control, we may treat this as a late cancellation and charge the full or partial service fee.
6.5 We reserve the right to cancel or reschedule a booking due to circumstances beyond our reasonable control, including but not limited to severe weather, vehicle breakdown, illness, or safety concerns. In such cases, we will aim to offer an alternative date or time. Our liability will be limited to any amounts you have paid for the affected booking.
7. Customer Responsibilities
7.1 You are responsible for ensuring that the Goods are properly packed, secured, and ready for transport unless you have specifically booked a packing service.
7.2 You must ensure that access is available at both collection and delivery addresses, including suitable parking space for our vehicle. Any permits or local authorisations required must be obtained by you unless we have expressly agreed otherwise.
7.3 You must not include any prohibited, hazardous, illegal, perishable, or high-value items among the Goods without our prior written agreement. This includes, but is not limited to, cash, jewellery, important documents, firearms, explosives, flammable substances, and controlled drugs.
7.4 You are responsible for supervising the loading and unloading of Goods where necessary and for ensuring that nothing is left behind or collected in error. We are not responsible for checking the contents of boxes or containers.
7.5 If you require us to carry out any work that may risk damage to property, such as removing doors, windows, or fixtures to gain access, this will be at your own risk and may require written confirmation before we proceed.
8. Our Responsibilities and Limitations of Liability
8.1 We will exercise reasonable care and skill in providing the Services. However, you acknowledge that some movement, lifting, and transport of Goods carries a risk of minor scuffs or superficial damage, particularly to items already showing signs of wear.
8.2 Our liability for loss of or damage to Goods shall be limited to a reasonable cost of repair or replacement, subject to any applicable insurance arrangements and exclusions set out in these Terms and Conditions.
8.3 We will not be liable for any loss or damage arising from:
a. Your failure to adequately pack or protect Goods, where we have not been contracted to provide packing services.
b. Inherent defects, flaws, or pre-existing damage in the Goods.
c. Normal wear and tear, or minor scratches, marks, or dents that may occur despite reasonable care.
d. Handling items which you have instructed us to move against our advice.
e. Acts or omissions of third parties, including other contractors or persons present at the premises.
8.4 We will not be liable for any indirect, consequential, or economic loss, including loss of profit, loss of business, or loss of opportunity, arising out of or in connection with the Services.
8.5 Our total liability for any claim arising out of a single event or series of related events shall not exceed the total price paid or payable for the Services under the relevant booking, unless otherwise required by law.
8.6 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot legally be excluded.
9. Claims and Complaints
9.1 You must inspect your Goods and property as soon as reasonably practicable after completion of the Services.
9.2 Any claim for loss, damage, or missing items must be notified to us in writing as soon as possible and in any event within a reasonable time after you become aware of the issue.
9.3 You must provide us with all relevant information and evidence to assess your claim, including photographs, descriptions of damage, and proof of value where appropriate.
9.4 We will investigate any complaint in good faith and respond within a reasonable period. Making a complaint does not in itself entitle you to withhold payment for Services properly rendered.
10. Waste and Disposal Regulations
10.1 We operate in accordance with applicable UK waste and environmental regulations. We are not a general waste disposal company and will only remove waste or unwanted items where this forms part of an agreed service.
10.2 Certain items may be classified as controlled or hazardous waste and may require special handling, permits, or disposal routes. You must inform us in advance if you wish us to remove any such items.
10.3 We reserve the right to refuse to carry any waste or items that would put us in breach of waste regulations or any applicable law.
10.4 Where we agree to remove items for disposal, we will use legal and appropriate methods of disposal. Additional charges may apply for this service, which will be confirmed before any such work is carried out.
10.5 You remain responsible for any unlawful or improper waste included within the Goods without our knowledge. If we incur any fines, penalties, or costs as a result, you agree to reimburse us in full.
11. Insurance
11.1 We maintain such insurances as we consider appropriate for our business. However, the level of cover may not match the full replacement value of your Goods.
11.2 You are strongly advised to arrange your own insurance for high-value, fragile, or particularly important items to ensure adequate protection during transit and handling.
12. Force Majeure
12.1 We will not be liable for any delay or failure to perform our obligations where such delay or failure is caused by events beyond our reasonable control, including but not limited to extreme weather, traffic incidents, road closures, accidents, strikes, civil unrest, acts of terrorism, or failures of utilities or transport networks.
12.2 If a force majeure event occurs, we will use reasonable efforts to inform you and to minimise any disruption, including offering an alternative date or time where possible.
13. Data Protection and Privacy
13.1 We will collect and process personal information about you in order to manage your booking, provide the Services, and meet our legal obligations.
13.2 We will handle your personal data in accordance with applicable UK data protection laws. We will not sell your personal data to third parties.
13.3 By using our Services, you consent to the use of your information as described in this clause. You may have rights to access or correct your data and should contact us if you wish to exercise these rights.
14. Governing Law and Jurisdiction
14.1 These Terms and Conditions, and any Contract between you and us, shall be governed by and construed in accordance with the laws of England and Wales.
14.2 Any disputes arising out of or in connection with the Services or these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales, without prejudice to any mandatory rights you may have as a consumer.
15. General Provisions
15.1 If any provision of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
15.2 No waiver by us of any breach of these Terms and Conditions shall be considered a waiver of any subsequent breach.
15.3 We may update or amend these Terms and Conditions from time to time. The version in force at the time your booking is confirmed will apply to your Contract.
15.4 You may not assign or transfer your rights or obligations under the Contract without our prior written consent. We may assign or subcontract our rights and obligations provided that this does not materially affect the Services you receive.
By proceeding with a booking or using our Services, you confirm that you have read, understood, and agree to these Terms and Conditions.
